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In Odoo 18, how do you ensure new tickets are assigned to the user with the lowest number of open tickets?
A. Configuration > Teams > Click on a Team > Visibility > All Internal Users.
B. Configuration > Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets.
C. Configuration > Teams > Click on a Team > Follow all the team’s tickets.
D. Configuration > Teams > Click on a Team > Automatic Assignment > Each user is assigned an equal number of tickets.
Answer: Configuration > Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets.
Explanation:
In Odoo 18 Helpdesk, enabling “Each user has an equal number of open tickets” automatically assigns new tickets to the user with the fewest open tickets, ensuring balanced workload and efficient ticket handling.
