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In odoo 18, When creating an opt-out reason in the 'Email Marketing' app, how can you give recipients the opportunity to provide their own feedback as to why they're opting out?

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Kowsalya

 In odoo 18, When creating an opt-out reason in the 'Email Marketing' app, how can you give recipients the opportunity to provide their own feedback as to why they're opting out?

A. Toggle the 'Allow Feedback' switch on for the desired opt-out reason on the 'Opt Out Reasons' page 

B. Send a follow-up email to recipients who opted out, asking for elaboration

C. It's not possible

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Kowsalya
Best Answer

Answer: Toggle the 'Allow Feedback' switch on for the desired opt-out reason on the 'Opt Out Reasons' page 

Explanation:
1. Go to: Email Marketing app → Configuration → Opt Out Reasons.

2. Click “Create” to add a new reason or open an existing one.

3. Enable “Allow Feedback” by toggling the switch on.

4. Save the opt-out reason.


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